Our Guarantees on Window Blinds and
Shades:
We realize mistakes may occur - if we make
the mistake we will repair or replace at no
charge to you. We have very precise window
blinds and window shades measuring and installing
instructions that, if followed, will prevent
any order mistakes - if you have any questions
concerning measuring please call our toll
free number 888-608-8468. If the customer
makes a mistake in measuring or ordering,
depending on the type of error you may return
the product for alteration or you may have
it remade at a discount. Because our window
blinds and window shades are made to order
and production usually begins the day after
an order is placed any changes or cancellations
must occur within 12-hours. Beyond the 12-hours there will be an additional charge for any change, and if the order is completed changes may not be allowed.
Color Disclaimer
Due to variances on color monitors, you must
request free samples of window blinds and
window shades prior to ordering, if color
is important to you. We will only guarantee
your satisfaction if color samples were ordered
and received prior to placing your order.
We do not offer refunds or exchanges for any
color related issues without samples being
ordered.
Wood Blinds - Due to the color variation in
natural wood products we cannot guarantee
the matching color of wood blinds or shades
if not all ordered at once.
Damaged
or Defective Merchandise
Upon receipt of your order, immediately open
and inspect it thoroughly for any manufacturing
defect or shipping damage of window blinds
or window shades. If you find your product
damaged or defective, contact us immediately. You must contact us within 10 days of receipt. If the product requires replacement, you will
be given an Return Merchandise Authorization
(RMA) number and shipping address to return
the products. Returns must have an RMA number
for refund or exchange.
Our concern is customer satisfaction if for
any reason you have a problem with your order
please call us to discuss and we will do all
that we can to make it work for you. If you
are not satisfied within 30 days due to a mistake we made in measurement, a flaw in the product, or a color/style that is different from the sample you received we will issue
an RMA number and we will pay ay the charges for the customer to ship the window blinds or window shades
back to us in original like-new condition with the original packaging.
No returns or exchanges will be made without
the RMA number on the box.
If there is anything that you feel needs special
attention on window blinds, window shades
or blinds and shades please email support@topblinds.com |
If there is anything that you feel needs special
attention on window blinds, window shades
or blinds and shades please email support@topblinds.com
|
|
|
